An outbound call can be placed in any of the following circumstances:
The customer details are presented from a calling list.
Click here to find out how to start a calling list.
A call back has been scheduled for a specific date and time.
Click here for details on receiving call back notifications
A call is to be made to a specified customer
A customer selected on any workspace, or a customer currently displayed in offline mode can be called. Click here for details.
A call is to be placed to a number in your phone book (requires telephony)
Click here for details on My Phone Book
A call is to be placed to one of your speed dial numbers (requires telephony)
Click here for details on using speed dials.
A call is to be placed to an ad hoc phone number (requires telephony)
Click here for details on dialling an ad hoc number.