QuickStats provides immediate access to statistical information and reports from your contact centre and campaigns.
Note: QuickStats will always be displayed showing the last workspace you accessed.
The workspaces available are as follows:
QuickStats - Overview of statistics per campaign
Statistics Summary - Details of all events recorded
Campaign Summary - Summary event information by campaign
Advisor Analysis - Summary event information by advisor
Hour of Day Analysis - Summary event information by hour of day
Call Backs - Summary of the contents of the workflow queues
Calling Lists - Summary of the contents of the outbound calling lists
K.P.I. Analysis - Check performance against set targets
QuizView Query - Create and run queries on the campaign data
Chart Mode - Create, display, and maintain views of your data as charts
Additional bespoke workspaces can also be created.
See Workspaces Overview for details on options available when working with workspaces.