A Call Backs workspace will show totals for your campaign selection collated by campaign, queue, who they are queued for, and date.
A Call Backs workspace is displayed by selecting the Call Backs option from the sidebar.
Note: The information displayed on the Call Backs workspace will detail call backs which are due within the selected date range
The following functions are available when a Call Backs workspace is displayed:
Filter the workspace contents
Select the data columns to show
Export the workspace contents to a file
Write the data to an Excel spreadsheet