Please note that this is preliminary documentation and is subject to change.
Scheduler Configuration: 'Non-Availability' Codes.
The 'Non-Availability' Codes page of the Scheduler program options allow you to create and maintain Codes and Descriptions for 'non-availability' for scheduled Campaign work, such as sickness and holidays. Note that you can change the name of your 'Non Availability' structure to something that suits your business better from the 'Advanced Settings' page of the program options - for example, you could change it to 'Holidays and Sickness'.
You can add as many codes and descriptions as required, and allocate each an individual display colour for easy identification on the main Schedule display.
Note that you'll have to re-start the Scheduler program (that is, exit from the program, and then re-select it from the CallMap Welcome Screen) before any changes to these settings become active.
| • | Add New: This button allows you to add a new 'non-Availability' Code and Description. |
| • | Edit: This button allows you to change the selected Non-Availability code. |
| • | Delete: This button allows you to remove the selected code from the system. Care must be taken not to remove a code that's currently in use (note that schedule entries related to the code will still be visible in the system, however, the full description related to the code won;t be displayed correctly). Note also that the system default allocation code of 'STD' cannot be removed. |
| • | Print: This button allows you to print a report of your current Non-Availability codes for reference. |
| • | Preview: This button allows you to preview your print-out of the report. |
| • | Export: This button allows you to export your current Non-Availability codes to a file (for example, an Excel© spreadsheet, or Word© document) and optionalyy e-mail it to a colleague. |