The Voice Console allows you to easily find, view and manage voice recordings made using the CallMap Voice Recorder.
There are powerful search capabilities - find specific recordings, or groups of recordings by date, campaign, advisor, customer (including post code and address), size, length, type of call, event recorded, address – or any combination of these criteria.
You can play and edit recordings (edited recordings are specially marked, and the original is retained) – full media play control is provided by the in-built player, including selection start/end points, and looping.
It also allows the creation of playlists using drag-and-drop. Playlists may be exported as a single file, or groups of recordings, for optional encryption and transmission to clients, or archiving to online or offline storage.
See System Manager for details on configuring the server and workstations for voice recordings.