CallMap case studies
CallMap's combination of power and flexibility gives you the capability to apply your own bespoke solutions, whatever your business process ...
Here, we present just a few of the real-world solutions that have been implemented using CallMap.
"Our growing telemarketing business had outgrown outlook and required a system that where possible fitted with our very specific way of working and allowed us to improve what was a very time consuming performance monitoring system.
Brenda and James at CallMap came down to demonstrate the off the shelf version and convinced us that with their help they could tailor it to our needs. Although very skeptical at first I am more than delighted with the result so far. Improvements will continue as we become more familiar with the endless possibilities of this system.
The enormous process of building the system up to our needs has been made easier by the ability of Brenda and the team being able to respond so quickly to my constant questions of ‘Can you do this?’ I have yet to have a request turned down although I am still trying!
For me the best part is actually finding out just how much of our day to day work that we have completed manually can now be automated, freeing up so much extra time not only with the advisors themselves but with my administration staff.
I would have no problem in recommending this product to any other business where telecommunications is an essential part of their business."
Marianne Sherlock - MBS Marketing
CallMap implementation studies
Company A provide a discount fuel purchase service to businesses based on Fuel Cards. They needed a telemarketing/CRM system to replace their existing application, and provide automated management of the business process and reporting clarity …
Company B makes telemarketing sales calls to book appointments for their mobile sales force. They needed call scripting and spot recording to ensure call consistency, as well as being able to automatically route appointments to sales representatives and territories. Geographic mapping was also required for planning efficient sales routes; also the ability to quickly inform representatives of changes/cancellations to appointments …
Company C is a telemarketing agency running multiple campaigns for various clients, mixing outbound data capture, marketing and sales calls with inbound call handling from DRTV campaigns. They required a single system to support their varied workload, with automation to reduce IT dependence and costs, and a Computer Telephony solution to work with their Aspect® telecoms equipment …
Company D needed to replace their bespoke in-house CRM system to reduce costs and improve call quality. They also required to implement an automated outbound telephony solution and use voice recording for call management and training …