CallMap desktop
The CallMap Desktop provides you with everything you'll need to service contacts with your existing, and new, customers.
Fast and easy to use, new users will be up and running on the Desktop in a matter of minutes - keeping your training costs down and your productivity up.
Desktop features
- Seamless management of single or multiple Campaigns, Inbound and Outbound calls, data capture, search and enquiry activity.
- Microsoft Office™ 2007 style Ribbon Bar provides activity context commands, enhancing ease-of-use.
- Fully automatic "Call-Back Later" and "Unable to Contact" queue handling and notifications.
- Flexible and easily configurable Sales Pipeline Management, follow-up scheduling and reporting.
- Multiple user-configurable Workspaces allow you to work the way you want - and with the information that's important to you.
- Built-in configurable "Wallboard" with optional details of daily target achievement, activity, pending work and queues.
- Geographical mapping is supported via web service providers or optional integration with Microsoft™ MapPoint™.
- Instant, configurable access to detailed contact history, including copies of e-mail and correspondence and fulfilment details. Have full historical information and notes to hand before and during your conversation with your client, prospect or customer.
- Intelligent and highly flexible scripting engine minimises training requirements and improves consistency of data. Open a web-site, display a document, or even send a training video to an advisor from any point in your script ... back end ‘formulas’ and decision-tree branching provide unparalleled power to the script designer.
- Provide positive performance reinforcement via script pop-ups, graphics, and optional on-line productivity indicators and "performance points".
- Highly configurable – each campaign can have its own unique display theme – mirror your client’s internet/intranet to display their customer details.
- Optional built-in telephony integration (CTI) provides fully configurable speed-dials, auto-dial and auto-answer with CLI recognition and progressive dialling ... saving time and effort. CallMap telephony integration is based on the widely-used Microsoft TAPI standard, and is supported by most telephony equipment vendors.
- Single-point integration of services – data, web, intranet, e-mail, telephony.
- Provides complete, secure ‘hot-desking’ capability.
- Comprehensive, searchable advisor call history, pending work ("call-backs"), personal alarm notifications and phone book.
- Sophisticated Outlook™ compatible Calendar, with links to your customer records and optional custom attachments. Shared Calendars provide instant visual notification of appointment additions and changes - you'll never double-book an appointment again!
- High speed "quick" and advanced customer record searches with simple or advanced criteria. Data can be searched using any combination of information held on file, even using "Starts with ...", "Contains ...", or "Sounds like..." filtering.
- Optional support for Postal Code lookup utilities, RSS feeds, Call Recording, various E-Mail providers, and more ...
- Highly configurable interface, controlled by detailed security profile.
- Built-in "Team Chat" and Instant Messaging controlled by security access permissions.
- Fast, scalable and network-friendly – remote working is supported via modem/ISDN/ADSL in the CallMap Enterprise edition.