CallMap Lite free edition
CallMap Lite is the free version of the CallMap CRM Solutions Suite – it contains no Ad-ware, Spyware or Trojans – and doesn’t have any restrictions on how long you use it for, or how much information you store in it. CallMap Lite contains a great deal of the functionality of its bigger brother, and is also fully compatible with CallMap – so if you’ve used CallMap Lite for a while and decide you want to upgrade to the full CallMap Suite to implement automated workflow, e-mail or telephony integration, for example, your existing data and processes won’t need to be re-done.
CallMap Lite runs on all Windows™ 32-bit platforms – we recommend Windows 2000™, Windows XP™, or Windows Vista™ to get the best out of CallMap Lite. Recommended specifications for CallMap Lite are a Pentium 3 or later class computer, at least 512mb of memory, minimum 25mb of free disk space, and a computer display capable of at least 1,024x768 pixels, in true colour.
Please note that, if you're running a Window operating system prior to Windows XP, you'll need to download and install Microsoft's Data Access Components to be able to run CallMap Lite. The required Data Access Component download is available in the Downloads Section of our Web Site.
CallMap Lite for Windows® provides you with the tools to quickly define how any interaction between you and your customer or prospect will take place, and what information will be captured … whether it’s an Outbound Telemarketing Call, an Inbound Customer Service call, or capturing and entering information.
CallMap Lite provides features such as:
- Seamless multi-Campaign and Activity Blending controlled by a comprehensive Security Matrix
- Automatic ‘database’ creation and management – there’s no requirement to have any knowledge of data systems to use CallMap Lite
- Data Import tools providing user-definable de-duplication (complete with import exception reporting) and automatic case-processing
- Flexible and easy-to-use, the CallMap Desktop minimises training and increases productivity
- Full agent activity monitoring reporting – even down to the time spent on each step of a call – with graphical analysis
- Powerful, easy to use features and graphical Call Flow Management speeds time to market
- Advanced Call Centre Metrics and customised, up-to-the-moment report
- Appointment setting with shared calendars
- 'Call me Back' and 'No Contact' call outcome handling
- And much, much more ….
… in fact, CallMap’s so flexible that our Customers keep coming up with entirely new ways of using it to support their business processes –
Here are some of the ways that CallMap has been used:
- Outbound Telemarketing (blended with Inbound service calls)
- Customer Relationship Management
- Membership Sales and Services
- Business to Business Telesales (with highly specialised business process support)
- Outbound Calls for Data Capture, Questionnaires and Response Analysis
- Data Processing with Search and Enquiry
- Help Desk – Support, Management and Scheduling
- Customer Database – Contact Management, Search and Enquiry system
- Direct Response Television Centre (DRTV) Inbound calling
- Message Taking Services and Customer Service Outsou
The CallMap Lite installation package comes with full step-by-step instructions to take you through setup - both for single and multi-user use -
and comes with many examples to get you up and running fast.
(The installation package is a compressed 'Zip' file - to save it, select
'Save as' on the dialog box that appears when you click on the link).