CallMap crm features
CallMap's unique blend of power, flexibility and ease-of-use puts you in control of your Contact Centre operation.
Built-in business intelligence lets you build and deploy a new campaign in a matter of minutes - where time to market is critical, CallMap provides the answers.
"... with fully integrated multi-campaign & multi-mode activity blending, telephony integration, call recording, on-line monitoring and metrics, slick data mining and reporting, graphical call-flow management, systems and data automation via workflow - CallMap has the tools to do just about everything you'll need ... right out of the box."
A comprehensive toolset
From its telephony-enabled, customer-focussed interface, through on-demand metrics and control dynamics ... to its back-end workflow services and automated data management - CallMap has been built from the ground up to provide you with all the tools and information you'll need to react quickly and positively to the changing demands of today's business.
With CallMap, you won't have to compromise to make your Telesales, Marketing or CRM operations fit the way your software works - CallMap's power and flexibility lets you underpin and enhance your existing business processes.
Easy to use and learn
CallMap abstracts the highly technical from the business, allowing you to get on with the job of running your call centre.
Intelligent automation and maintenance are built in, keeping your support and training costs down. With context sensitive help and on-line tutorials, new users get up and running on CallMap in a matter of minutes.
Fully integrated
CallMap tools work together.
Use automation to batch print personalised letters from pertinent information gathered in a scripted call. Use pin-point call mapping to see which of your advisors are (or aren't) handling your calls just the way you designed them. Simply import, extract and e-mail your data from and to a variety of formats. Seamlessly integrate with existing third-party applications. CallMap provides a comprehensive solution ... saving you time and money.
Cost-effective solutions
Whether your Contact Centre operation or in-house CRM currently needs all the tools provided or not (you might not use telephony integration, for example, or require Voice Recording or advanced analytics) CallMap represents a cost-effective solution.
With flexible Licence Pricing and competitive Support Contracts offering free lifetime upgrades, we've set CallMap to provide a quick and valuable return on your investment. With low-cost Start-Up Packages, including installation, consultancy and process build, it's easier than ever to start using CallMap.
Top class support
With our comprehensive CallMap Support Packages, help is just a phone call away. We pride ourselves on the high quality support provided by our dedicated team of consultants.
Powerful, flexible, scalable
Built on the proven technology of the ToCoM Contact Management Suite (recently described by PC Plus Magazine as "the ultimate Contact Management Solution"), CallMap offers flexible deployment scenarios ranging from single-user to multi-tier installations capable of supporting many thousands of concurrent users - both directly and remotely.