CallMap quickstats
CallMap QuickStats provides up-to-the-moment metrics on all your Campaigns - from performance analysis to configurable statistical reports, you can get the information you need when you want it - quickly.
Easily create bespoke queries and charts - drill-down on summary reports to view individual transactions - format, preview, print your customised reports, export them to a variety of formats, or e-mail them to customers and colleagues.
QuickStats features
- Get immediate statistical information from your call-centre - "What happened yesterday?", "What’s happening now?", "What happened with this campaign last week?" … get the answers now - on-line.
- View summarised call times, quantities, costs - by business area, campaign, client group, type of statistic. Simple to use tools let you filter results to fine tune your report. Check call to contact ratios. Compare contact to successful call ratios across different campaigns. View calling or success rates. Analyse trends. All at the click of a button.
- Set up, preview and print your personal analysis report formats. Use personalised display themes. Export your reports to your intranet, as a web page, or to Microsoft WordŽ documents or ExcelŽ spreadsheets. Easily configure and create CSV and text format data extracts. E-mail your extracts direct to colleagues and clients with optional personalised messages, encryption and password protection.
- View, manage and print "Call Back" lists, statistics on calling lists, advisor performance statistics.
- Drill-down on any statistic to transaction level. View and print detailed "who did what, where, why …" information.
- Simply create "hour of day" statistical analysis breakdowns to quickly assess relative contact, performance and success ratios. CallMap QuickStats provides you with instantaneous, pertinent information to help you fine tune resource allocations and campaign calling patterns. The information you need to manage the blend of inbound, outbound and data capture activity to maximise cost-effectiveness and successful throughput dynamically is just a mouse click away.
- With QuickStats in-built query tool – QuizView – you can build custom reports and data extracts quickly. With easy-to-use filtering, grouping and formatting tools, QuizView provides the data you want – when you want it.
- "On Target" provides immediate performance against target information for all your Campaigns for your specified timescale. You can even use the on-line CallMap Dashboard utility to watch achievement on the targets that are important to you – as it happens.
- QuickStats also provides sophisticated charting capabilities.