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array_files[1]=new Array(0,1,"http://www.callmap.co.uk/default.htm","2009-09-08","9K","CallMap CRM Solutions    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts Search CallMap ... What people say I wouldnt hesitate to recommend CallMap to any company where telecommunications is an essential part of their business. - Marianne SherlockMBS Marketing Weve started to enjoy using CallMap - Im still learning new features every day. Good stuff! - Jameel KhanAnswerpoint CallMap crm solutions CallMap CRM and Telemarketing Solutions for Windows™ provide a powerful and scalable, easy to use and extremely cost effective solution to all your customer relationship management requirements. Whether youre a dynamic telemarketing call centre blending multiple campaigns, or a customer-focussed business with in-house CRM ... CallMap has all the features and flexibility youll need to keep your call centre operation one step ahead of the competition. With CallMaps unique and flexible approach, you wont need to change or compromise your business model to fit the way your customer facing software works ...CallMap brings you all the tools to consolidate, enhance and automate your existing processes, saving you time and money. With low-cost start-up packages including bundled licences, installation and Campaign design, configuration and training, CallMap CRM gets you up and running quickly and effectively. Find out more Contact us Want to see CallMap in action? Weve teamed up with Microsoft SharedView™ to provide fully interactive demonstrations of CallMap - right on your own desktop. Theres no cost, and no catches - all you need is a telephone and an internet connection. If youd like to see for yourself just what CallMap could do for your business, contact us now ... Find out more Contact us CallMap news Go green with CallMap - and save money Find out how you can save money - and help to save the environment - with our go green initiatives. Find out more Callmap Scheduler is now available Integrated, sophisticated,       ");
array_files[2]=new Array(0,1,"http://www.callmap.co.uk/package.htm","2009-05-13","6K","CallMap CRM Solutions: Start-Up Packages    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Start-Up Packages CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site Navigation Home Features Services Support Downloads Contacts More Information F.A.Q. CallMap Overview Case Studies CallMap in Action CallMap start-up packages CallMaps Start-Up Packages bring you the full power of CallMap CRM Solutions - at low cost. Whether youve a small to medium sized customer-facing operation, or would just like to check that CallMap can fully support your wider business operations - our Start-Up Packages are an ideal - and cost effective - solution. Want more information? Need a Package tailored to your specific needs? Just get in touch ... Example Start-Up Package Costs ... 10 User Start-Up Package: £1,250 15 User Start-Up Package: £1,725 25 User Start-Up Package: £2,625 Options included in your CallMap Start-Up Package ... A full, unrestricted CallMap CRM Solutions licence for 10, 15 or 25 concurrent users. One full day on-line service from our consultants, providing installation and configuration of CallMap on your systems, and initial training. Analysis, design and implementation of your selected business process into CallMap. 30 days free support and consultancy from the CallMap Help Desk. For more information, contact us now or telephone us on 0141 4160401. Notes All prices quoted are in UK Sterling, and exclude VAT. CallMap is compatible with Microsoft™ Windows systems. Please check our system requirements information before ordering. CallMap licences are purchased, not leased, and dont attract annual charges. 1 days on-line installation, configuration and consultancy service is provided free of charge with your Start-up package. Minimum Broadband (2mbit+) Internet access required. Any travelling expenses and accommodation that may be required will be charged at cost. Extra days consultancy services and training available - Please contact us for a detailed quotation on any of our packages, or for a Start-Up package tailored for your specific nee      ");
array_files[3]=new Array(0,1,"http://www.callmap.co.uk/gogreen.htm","2009-05-05","6K","CallMap CRM Solutions    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts Go green with CallMap It makes sense to go green - in these days of heightened awareness of the potential environmental effects of wasting energy and resources, its important to ensure we all follow best practices for our green initiatives. Often there are extra business costs involved in compliance with green initiatives. However, here at CallMap, we adhere to and strongly believe in green practices that leverage existing technologies to provide a top-class service - and, as we reduce our costs and overheads, we can pass the savings on ... to our customers. Our green initiatives ... no salesman will call ... At CallMap, we save a lot by not employing sales or marketing personnel. We reckon that, if you want to speak to us, youll contact us - and when you do, youll want to speak to someone who knows CallMap, CRM and Telemarketing inside out ... someone who wont just be selling you a solution. We also save by not leasing cars, and spending money on fuel for unnecessary trips all over the country, pointlessly trying to drum up sales. we dont work out of a glass-fronted edifice ... Our offices are compact, efficient - they provide just enough for us to develop and support CallMap. No grand boardrooms, meeting rooms, unnecessary heating or air-conditioning requirements ... (not that air-conditioning would ever be much of a requirement - were in Scotland, and we have Windows™ ...) We also ensure that all our office equipment is Energy Compliant and used at peak efficiency. Any materials used are properly recycled. Wherever possible, all documentation and communications are electronic ... effectively leveraging existing technologies like e-Mail, VOIP and the internet for both internal and external communications. we do more with a smaller carbon footprint ... Want a demonstration of CallMap at your site? - Weve teamed up with Microsoft Sh      ");
array_files[4]=new Array(0,1,"http://www.callmap.co.uk/desktopdemo.htm","2009-05-05","5K","CallMap CRM Solutions    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts CallMap interactive demonstrations Want a demonstration of CallMap at your site? - Weve teamed up with Microsoft SharedView™ to enable us to provide you with an interactive - even hands-on - demo of CallMaps capabilities. All you need is a telephone and an internet connection. Using the internet, and products such as Microsofts Remote Desktop™ and SharedView™, we can provide Training Courses or Sessions, Interactive Demonstrations of CallMap, a range of Support Services, as well as Video and Teleconferencing. How does it work? To book a hands-on demonstration of just what CallMap might be able to do for your business, just contact us. You can contact us by using the Contact Form on our site, by e-Mail, or by telephone. Before the demonstration, we can optionally have a chat about the kind of functionality your business processes require, and fine tune the demonstration to go over the most appropriate sections of the CallMap product to suit your needs. For the demonstration, all youll need is a telephone (so we can talk to each other - this can be set up as a conference call, as required) and an internet connection to the desktop computer youll use for the demo. (Note that the demo runs on most modern Windows™ computers). Well then arrange a mutually convenient time for the demonstration - shortly before that, well send you an e-Mail with a link which will let you simply start the demonstration on your computer - well also telephone you on an agreed number Please note that the SharedView™ components might have to be installed on your computer - this process only takes a couple of moments - and you can remove them later, if you wish, using your Control Panels Add/Remove Programs applet. Throughout the demonstration, youll be able to see CallMap in real-time - youll even be able to take over the session, and use CallMap hands-on! Its a      ");
array_files[5]=new Array(0,1,"http://www.callmap.co.uk/sitemap.htm","2009-05-05","5K","CallMap CRM Solutions    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts Site map Home Go Green with CallMap CallMap Lite Features The CallMap Desktop Campaign Manager QuickStats &amp Reports CallWatch Monitor Workflow Manager System Manager The CallMap Scheduler Telephony Integration Voice Recording Tools &amp Utilities Services F.A.Q. (Frequently Asked Questions) Start-Up Packages Case Studies CallMap in Action Making a Call Taking an Inbound Call Making an Appointment Using Workspaces Creating a New Campaign Creating a Script for our New Campaign Importing Client Data into our New Camapign Making a Call on our New Script Finishing our Campaign and adding an Automatic E-Mail formula Making an Outbound Call with our finalised Marketing Campaign QuikStats - Metrics and Data Mining CallWatch - Real-Time Monitoring System Manager - Configuration and User Accounts Support Downloads Contacts © 2008 iSYS Systems Integration Home| SiteMap|     ");
array_files[6]=new Array(0,1,"http://www.callmap.co.uk/def%20page.htm","2009-04-29","3K","CallMap CRM Solutions    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts CallMap CRM Solutions Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Donec libero. Suspendisse bibendum. Cras id urna. Morbi tincidunt, orci ac convallis aliquam, lectus turpis varius lorem, eu posuere nunc justo tempus leo. Donec mattis, purus nec placerat bibendum, dui pede condimentum odio, ac blandit ante orci ut diam. © 2009 iSYS Systems Integration Home| SiteMap|     ");
array_files[7]=new Array(0,1,"http://www.callmap.co.uk/faq.htm","2009-03-28","24K","CallMap CRM Solutions    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site Navigation Home Features Services Support Downloads Contacts CallMap Features CallMap Desktop Campign Manager QuickStats & Reports CallWatch Monitor Workflow Manager System Manager CallMap Scheduler Telephony Integration Voice Recording Tools & Utilities More Information Start-Up Packages Case Studies CallMap in Action Frequently asked questions Here, weve put together some answers to common questions weve been asked about CallMap. Click on one of the Questions for more information on that topic - if youve a question that isnt answered here, please contact us for more information. questions Our current data is stored in another system ... how do we use this in CallMap? How long does CallMap take to set up? We use a Workgroup rather than a Network with a domain. Will CallMap still work? We are focussed on in-house CRM and Sales, and dont need multiple Campaigns. How does CallMap work with this? How many Campaigns can we have in CallMap? Our current call script is very large - will CallMap handle this? Do we need to use scripted calls in CallMap? Will CallMap work with Windows™ Vista and Windows 7? We use a telephony switch. Can CallMap integrate with it? Wed like to use TAPI-based CTI. What kind of equipment works with this, and what features can we expect? Our clients need call results e-mailed to them in an Excel™ spreadsheet hourly. Can CallMap do this? We use Outlook Express™ on our Desktops. Can CallMap integrate with this? Wed like to send an instant SMS message from a part of the script - how do we do this? How much does it cost? Can we use the CallMap Workflow service for our own scheduled jobs? Do I need to understand databases to use CallMap? We have multiple Campaigns - does that mean we need multiple databases? Our Company has little or no technical knowledge or systems support - is this a problem? Wed like to use Voice Recording - How does it work? answers Our current data is stor      ");
array_files[8]=new Array(0,1,"http://www.callmap.co.uk/support.htm","2009-03-27","11K","CallMap CRM Solutions: Support    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Support CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts CallMap features CallMap Desktop Campign Manager QuickStats & Reports CallWatch Monitor Workflow Manager System Manager CallMap Scheduler Telephony Integration Voice Recording Tools & Utilities More information F.A.Q. Start-Up Packages Case Studies CallMap in Action CallMap support centre Browse our on-line help system for information and answers on CallMap ... Select one of the topics below to open a searchable help system (each topic will open in a new window). The CallMap Campaign Tutorial The CallMap Tutorial provides a step-by-step Guide to building and managing your Campaigns, importing and exporting data, setting up and running reports, and automating and scheduling workflow. Get help & information on the CallMap Desktop The CallMap Desktop is the heart of the CallMap system - make calls, take calls, quickly search for records or information. Manage your Sales Pipeline and personal, or shared, Calendars. Managing your Campaigns & Business Processes with the Campaign Manager Get detailed help on the Campaign creation and management process. Reporting, Analysis & Metrics using QuickStats With CallMap QuickStats, you can get the answer - quickly. A complete range of in-built reporting tools is available to analyse you contact centre activity, plus utilities to create your own custom reports and data extracts. Get help on Systems Management and Security Setting up User Accounts and Security for your CallMap system. Define the reference information and custom terminology for your business model. Learn how to use the CallMap Scheduler, and its Features The CallMap Scheduler provides a sophisticated, powerful, but easy to use set off tools to help you manage your day-to-day resource allocations and Campaign work committments. CallWatch - Real-Time Monitoring & Reporting With CallWatch, you can see just whats going on in you      ");
array_files[9]=new Array(0,1,"http://www.callmap.co.uk/scheduler.htm","2009-03-27","6K","CallMap CRM Solutions: Desktop    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Desktop CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts More information Scheduler Help System Requirements F.A.Q. Start-Up Packages Case Studies CallMap scheduler The CallMap Scheduler brings graphical, integrated Scheduling and Resource Management to the CallMap Suite. A comprehensive feature set, allows you to quickly manage your resourcing levels and Campaign commitments. Based on the popular Microsoft Outlook© paradigm, the CallMap Scheduler is easy and intuitive to use. As you schedule time against your Campaigns, the program gives immediate visual feedback on outstanding time allocation required to fill your Advisors schedules, and also how much time is still required to be scheduled against each Campaign to fulfill contractual agreements with your clients. Furthermore, the Auto-Scheduler function allows you to quickly allocate available resources to a Campaign (based on scheduling and allocation criteria youve defined), and the Summary function provides a detailed report on actual hours worked on any Campaign against the hours scheduled, as well as a Revenue Overview, based on the Campaign Charging Model in use. Scheduler features Manage single, multiple or all Schedules and Campaign resource allocations. Define custom Working Patterns for both your client Campaigns and Advisors, including support for part-time and out-of-hours scheduling. Quickly fulfil Campaign resourcing requirements at the click of a button using the unique Auto-Scheduler function. Immediate feedback lets you quickly see how many hours are required within any selected period to fulfil contractual scheduling requirements for your Campaigns. Prevent over-booking of resource, or double-booked time allocations - the Scheduler engine checks each time allocation you make against the allowable criteria youve specified for your Campaigns and Advisors working patterns.. Define unlimited Non-Availability codes      ");
array_files[10]=new Array(0,1,"http://www.callmap.co.uk/contact.htm","2009-03-27","7K","CallMap CRM Solutions: Tools & Utilities    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Tools & Utilities CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts CallMap features CallMap Desktop Campign Manager QuickStats & Reports CallWatch Monitor Workflow Manager System Manager CallMap Scheduler Telephony Integration Voice Recording Tools & Utilities More information F.A.Q. Start-Up Packages Case Studies CallMap in Action Contact us Please tell us what you think about our products or our web site. We welcome all of your comments, suggestions or feedback. You can use our contact details at the bottom of the page to get in touch by e-mail, telephone or mail - or, if you prefer, use the Contact Form below If youre using CallMap Lite and need some help - just send us your query and well get back to you as soon as we can. E-Mail contact details Sales: sales@callmap.co.uk Support: support@callmap.co.uk Information: info@callmap.co.uk Telephone contact details UK Office: +44(0)141 4160401 Help Desk: +44(0)141 4160401 (General & Technical) Help Desk: +44(0)141 4160280 (Campaigns & Consultancy) Mail contact details iSYS Systems Integration Ltd. 53, William Street Helensburgh Argyll & Bute United Kingdom G84 8XY Contact form What would you like to contact us about? Request for Information Problem Suggestion Complaint What would you like to comment on? Web Site Company Products Support CallMap Lite Sales Start-Up Packages Demonstrations (Other) Other: Please enter your comments in the space provided below: Tell us how to get in touch with you: Name: E-mail: Telephone: Company: Please contact me as soon as possible. © 2008 iSYS Systems Integration Home| SiteMap|     ");
array_files[11]=new Array(0,1,"http://www.callmap.co.uk/downloads.htm","2009-03-27","10K","CallMap CRM Solutions: Downloads    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Downloads CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts CallMap features CallMap Desktop Campign Manager QuickStats & Reports CallWatch Monitor Workflow Manager System Manager CallMap Scheduler Telephony Integration Voice Recording Tools & Utilities More information F.A.Q. Start-Up Packages Case Studies CallMap in Action CallMap downloads Get extra programs, updates, utilities and themes for your CallMap installation ... premium downloads CallMap Lite Version 5.4, 30.5mb ZIP file CallMap Lite is the free version of the CallMap CRM Solutions Suite – it contains no Ad-ware, Spyware or Trojans – and doesn’t have any restrictions on how long you use it for, or how much information you store in it. CallMap Lite for Windows™ provides you with the tools to quickly define how any interaction between you and your customer or prospect will take place, and what information will be captured … whether it’s an Outbound Telemarketing Call, an Inbound Customer Service call, or capturing and entering information. Read more The CallMap Campaign Tutorial Version 1.0.0 3.2mb Executable file The CallMap Campaign Tutorial provides a step-by-step guide to using CallMap. You can access the on-line version of the tutorial here - this downloadable file will install the Tutorial on your computer. To install the Tutorial, select Run or Save from the dialogue box that appears when you click on the link. Voice Recording Administration & Setup Guide PDF Format - 835kb The Voice Recording Administration & Setup Guide provides detailed information on configuring and using CallMaps in-built Voice Recorder, and shows you how to connect your phones to your computers to enable the recording functions. CallMap SoftPhone Version 5.02 72kb ZIP file The CallMap SoftPhone provides Computer/Telephony integration via TAPI drivers installed on your computer (if youve a TAPI device attached to your computer and connected       ");
array_files[12]=new Array(0,1,"http://www.callmap.co.uk/service.htm","2009-03-27","7K","CallMap CRM Solutions: Services    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Services CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts CallMap features CallMap Desktop Campign Manager QuickStats & Reports CallWatch Monitor Workflow Manager System Manager CallMap Scheduler Telephony Integration Voice Recording Tools & Utilities More information F.A.Q. Start-Up Packages Case Studies CallMap in Action Annual support contracts With an Annual Support Contract, you’re not only entitled to use the Support Desk for assistance on Campaign build and Workflow process design, for example, but you’ll also be able to download system enhancements, add-on tools, upgrades, example processes and tutorials from the Downloads section of our web site. All software upgrades and any new versions are also provided at no charge. Furthermore, sites taking out a Support Contract are eligible for discounts on on-site Training and any bespoke integration of third-party hardware or software. Remote support Via secure remote access, our staff can provide a variety of support functions, from the provision of bespoke reporting and workflow processes, through to general day-today systems support. On-Site training services Courses available on Campaign design, Script design and Formula integration, Automation through Workflow. Integration and Development services CallMap can integrate with a wide range of Telephony and CTI interfaces, PAF (Postal Address Lookup) providers, 3rd-party, web and legacy systems, and data. Please contact us for details. Bespoke enhancements Extension application design and integration, Theme design, CallMap Interface programming. Business-support product extensions, including Process design, modelling and build. E-Mail support Got a question on CallMap? Even if you don’t have a formal Support Contract with us, you can still e-mail us on support@callmap.co.uk, and we’ll get back to you as soon as we can. CallMap sales 1 to *unlimited licences Any CallMap installa      ");
array_files[13]=new Array(0,1,"http://www.callmap.co.uk/overview.htm","2009-03-27","8K","CallMap CRM Solutions: Features    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Features CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts CallMap features CallMap Desktop Campign Manager QuickStats & Reports CallWatch Monitor Workflow Manager System Manager CallMap Scheduler Telephony Integration Voice Recording Tools & Utilities More information F.A.Q. Start-Up Packages Case Studies CallMap in Action CallMap crm features CallMaps unique blend of power, flexibility and ease-of-use puts you in control of your Contact Centre operation. Built-in business intelligence lets you build and deploy a new campaign in a matter of minutes - where time to market is critical, CallMap provides the answers. ... with fully integrated multi-campaign & multi-mode activity blending, telephony integration, call recording, on-line monitoring and metrics, slick data mining and reporting, graphical call-flow management, resource scheduling, systems and data automation via workflow - CallMap has the tools to do just about everything youll need ... right out of the box. A comprehensive toolset From its telephony-enabled, customer-focussed interface, through on-demand metrics and control dynamics ... to its back-end workflow services and automated data management - CallMap has been built from the ground up to provide you with all the tools and information youll need to react quickly and positively to the changing demands of todays business.With CallMap, you wont have to compromise to make your Telesales, Marketing or CRM operations fit the way your software works - CallMaps power and flexibility lets you underpin and enhance your existing business processes. Easy to use and learn CallMap abstracts the highly technical from the business, allowing you to get on with the job of running your call centre. Intelligent automation and maintenance are built in, keeping your support and training costs down. With context sensitive help and on-line tutorials, new users get up and running on CallM      ");
array_files[14]=new Array(0,1,"http://www.callmap.co.uk/workflow.htm","2009-03-09","7K","CallMap CRM Solutions: CallWatch    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: CallWatch CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts More information Workflow Help System Requirements F.A.Q. Start-Up Packages Case Studies CallMap workflow manager The CallMap Workflow Manager provides an easy-to-use interface to CallMaps in-built workflow engine - allowing you to automate and schedule your data imports, exports, updates and reporting. Automation increases productivity, saves money, and reduces the chance of errors. Schedule backups, maintenance and optimisation tasks to happen automatically overnight - CallMap Workflow jobs support step dependencies, so you can even automate recovery should anything go wrong. Workflow Manager features CallMap workflow jobs allow you to automate business processes that traditionally involve several interrelated steps, and often many highly trained personnel - automation not only saves costs and time, but vastly reduces the chances of error. Manage and maintain simple and complex job schedules from a single, easy-to-use interface. Start jobs, re-schedule jobs, temporarily hold jobs or release held jobs – see what’s currently running, who it was invoked by, and optionally view percentage completion. View full or filtered job execution details and history, providing quick notification of the success or failure of any job – including how long it took to process, and the reason for any warning or failure, such as a data import file not being supplied. Optionally link the job to the workflow processing log, where highly detailed information on each step of every job run is held. You can start and stop the CallMap workflow services from a remote workstation, if required. Set up automated mail notification for your operators – CallMap can send out e-mail with information on the success or failure of each job processed. CallMap Workflow Management Console also provides a single-point interface for the creation and maintenance of       ");
array_files[15]=new Array(0,1,"http://www.callmap.co.uk/vb6onvista.htm","2009-03-09","7K","CallMap CRM Solutions    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Installing the Visual Basic IDE on Vista Like a lot of other people, we have to provide support for existing products authored in VB6. That means we have to be able to debug VB6 applications in the target OS (which will soon be Vista), and be able to make changes and recompile for compatibility. All credit to Microsoft, theyve committed to providing support for VB applications in Vista - see here. The problem with Vista RC1 is when youve done a clean install (well you would, wouldnt you?), and try to re-install VB6, the installer crashes ... Ive seen a lot about this on the web forums, and as far as Im aware - I havent seen a solution. Heres the solution that worked for us (and I hope it works for you) ... Cancel any Visual Studio auto-run. Navigate to the CD/DVD and find the Setup.exe file. Right-click and select Properties, and on the Compatibility Tab, set the following: Check the Run this program in compatibility mode for: Select Windows NT 4 in the drop-down Check Disable Visual Themes Check Disable desktop composition Check Disable display scaling ... Right-Click again and select Run as administrator The Visual Studio setup should now run OK. (Note that the Install MS Virtual VM for Java ... doesnt complete properly, but thats not a problem). The Setup will do an auto-restart, then continue as normal when the computer re-boots. (One file iviewers.dll fails to register for security reason - you could register it manually if required - this notes that Setup did not complete successfully ... but everything seems to work OK).Were still checking - but we havent found any problems running, debugging and compiling as yet. Any comments, updates - feel free to e-mail me on james@callmap.co.ukCheers. Update (March 2007) Now that retail VISTA is out, weve had no major problems installing and running VB6 + SP6 on a CLEAN install of VISTA RTM. We have, however, had these problems on an UPGRADE installati      ");
array_files[16]=new Array(0,1,"http://www.callmap.co.uk/tools.htm","2009-03-09","6K","CallMap CRM Solutions: Tools & Utilities    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Tools & Utilities CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts More information System Requirements F.A.Q. Start-Up Packages Case Studies CallMap tools & utilities A comprehensive suite of built-in CallMap Tools & Utilities simplify management of your Contact Centre systems and data. From fully audited Data Imports, to sophisticated Calling List Builder and Calling Pattern Prioritisation Tools - CallMap provides the everything youll need to run your operations effectively and efficiently. Tools & Utilities features The CallMap Calling List Builder allows you to build specific outbound calling lists with detailed criteria (although you can optionally set your Campaign to automatically generate your outbound calling list from any imported data). The CallMap Run Number Manager allows you to use selection criteria to mark sections of your outbound calling list for an individual user, group or Team, to segment your outbound calling patterns. The CallMap Priority Manager allows you to set sections of your outbound calling list to higher or lower priority. All CallMap calling list management tools are completely dynamic, and can even be used to adjust calling patterns while the Campaign is being used. The File Import Processor allows for the import of data, in a variety of formats, into the system. The source data is simply mapped to the corresponding columns of the data definition in your target Campaign, and the import is submitted to the automated workflow service for processing. If more control is required, the File Processor contains a per-record scripting tool, where import or exclusion of any record can be controlled programmatically. The CallMap News Ticker utility allows you to create and edit scrolling news messages (which tick along the bottom of the Desktop window). These messages can be targeted at all users, a group or Team, users working in a specific Campaign, or eve      ");
array_files[17]=new Array(0,1,"http://www.callmap.co.uk/system.htm","2009-03-09","5K","CallMap CRM Solutions: CallWatch    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: CallWatch CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts More information Creating a User System Help System Requirements F.A.Q. Start-Up Packages Case Studies CallMap system manager The CallMap System Manager provides a flexible, powerful set of tools to allow you to maintain the business information that drives your contact centre and business processes. The comprehensive and dynamic security matrix lets you define just what your users have access to within the system. System Manager features Powerful, yet simple-to-use repository for system information. Dynamically alter parameters that drive your business. User configurable displays of information can be previewed and then printed to suit. Maintain user account information with security templates, and optional detailed individual profiles governing access to system data. Dynamically maintain teams and security groupings governing permissions to campaigns and workflow queues. Configure system default ‘wrap’ (call outcome) behaviour, pre-defined lists for data input consolidation, set up labels and descriptions used throughout the system to suit the terminology in your business. Set up client and sub-client relationship structures, campaign groups and types for report breakdown and consolidation. Administer currency rates, payment cards and payment processor merchant numbers – set up standard and customised instalment plans. Maintain detailed information on order processing/fulfilment stock, including adjustments and detailed stock movement transaction history. Set up fulfilment packs, picking lists and fulfilment control parameters. Administer telecoms provider call charges for the provision of call-costs reporting. Maintain system reports – CallMap uses the Crystal Reports® reporting engine from Business Objects™, so new reports can be added easily to the system, as and when required. Set up and maintain campaign ‘statistic      ");
array_files[18]=new Array(0,1,"http://www.callmap.co.uk/req.htm","2009-03-09","5K","CallMap CRM Solutions: System Requirements    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: System Requirements CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site Navigation Home Features Services Support Downloads Contacts CallMap system requirements As easy as it is to use, CallMap has been designed to be simple and flexible to deploy and maintain. Effective across a wide range of implementation scenarios, CallMap protects your investment in your existing Windows™ infrastructure. Workstation - Operating Systems Supported Windows™ 98/Millennium (client only), Windows™ 2000, Windows™ XP Home*, Windows™ XP Professional*, Windows™ Vista*. Microsoft™ Internet Explorer version 5.5+ required (* Recommended) Workstation - Memory 128mb (Windows™98/Millennium/Windows™ NT4 (SP 4 and above), Windows™ 2000, Windows™ XP Home*, Windows™ XP Professional*, Windows™ Vista*) (*256mb+ recommended for Windows™ XP Home, Windows™ XP Professional, 512mb+ recommended for Windows™ Vista) Workstation - Graphics 800x600 minimum. 1280x1024 true colour recommended. Workstation - Processor Pentium class processor 400mhz and above. Workstation - Disk Space 25mb for Client Workstation installation. 120mb for Remote Workstation install (CallMap Enterprise Editions only). Workstation - Peripherals Mouse, Keyboard, Network Interface Card. Windows® compatible sound card required for CallMap Voice Recording and Voice Console playback - T-Piece connection required for CallMap Voice Recording. Server - Disk Small to Medium Sites - 250Mb. CallMap with in-built Microsoft® SQL Server 2000 Desktop Engine/Microsoft® SQL Server 2005 Express (supplied). Medium, Large and Enterprise Sites - 250Mb - CallMap Only (Microsoft® SQL Server required). 3Mb - CallMap Component Layer (CallMap Enterprise Editions only). Server - Middleware (CallMap Enterprise Editions only) Windows™ 2000/2003 DCom Services. Server - Database Small to Medium Sites - Microsoft™ SQL Server 2000 Desktop Engine/Microsoft™ SQL Server 2005 Express (supplied). Microsoft™ SQL Server 7/2000/2005. Large and Enterpr      ");
array_files[19]=new Array(0,1,"http://www.callmap.co.uk/record.htm","2009-03-09","6K","CallMap CRM Solutions: Voice Recording    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Voice Recording CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts More information Management Guide Recorder Help System Requirements F.A.Q. Start-Up Packages Case Studies CallMap voice recorder console The CallMap Voice Recorder provides full and configurable spot call recording ... at a fraction of the cost of other methods. Easy-to-use, powerful search capabilities simplify finding the particular recording youre looking for, and with the in-built call mapping capability, you can even listen to the recording time-mapped against each step of the call flow youve designed. Simple to use and fully automated - CallMaps Voice Recording Collation service automatically checks and archives your recordings from your Workstations to your chosen Voice Recorder Repositories. Voice Recorder features The CallMap Voice Management Console allows you to easily find, view and manage voice recordings made using the optional CallMap Voice Recorder. No expensive equipment is required - all you need is a Windows™-compatible sound card in your computer or laptop, with a connection from your phone or teleset to the microphone or input socket. Spot recording can be set to automatically record a defined percentage of all calls made. You can turn Voice Recording on or off (or cancel the recording if required) at any point in your call flow. This allows you to record only a small important section of the call, for example where the customer is agreeing to take up a particular product or service, for later verification. The ability to turn off call recording on the Desktop, or use the Start/Stop Recording tool is security controlled. You can even hide the fact that recording is in use from your advisors. Powerful search capabilities - find specific recordings, or groups of recordings by date, campaign, advisor, customer (including post or zip code, and address), size, length, type of call, event recorded, ad      ");
array_files[20]=new Array(0,1,"http://www.callmap.co.uk/quickstats.htm","2009-03-09","6K","CallMap CRM Solutions: QuickStats    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: QuickStats CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts More information QuickStats in Action QuickStats Help System Requirements F.A.Q. Start-Up Packages Case Studies CallMap quickstats CallMap QuickStats provides up-to-the-moment metrics on all your Campaigns - from performance analysis to configurable statistical reports, you can get the information you need when you want it - quickly. Easily create bespoke queries and charts - drill-down on summary reports to view individual transactions - format, preview, print your customised reports, export them to a variety of formats, or e-mail them to customers and colleagues. QuickStats features Get immediate statistical information from your call-centre - What happened yesterday?, What’s happening now?, What happened with this campaign last week? … get the answers now - on-line. View summarised call times, quantities, costs - by business area, campaign, client group, type of statistic. Simple to use tools let you filter results to fine tune your report. Check call to contact ratios. Compare contact to successful call ratios across different campaigns. View calling or success rates. Analyse trends. All at the click of a button. Set up, preview and print your personal analysis report formats. Use personalised display themes. Export your reports to your intranet, as a web page, or to Microsoft Word® documents or Excel® spreadsheets. Easily configure and create CSV and text format data extracts. E-mail your extracts direct to colleagues and clients with optional personalised messages, encryption and password protection. View, manage and print Call Back lists, statistics on calling lists, advisor performance statistics. Drill-down on any statistic to transaction level. View and print detailed who did what, where, why … information. Simply create hour of day statistical analysis breakdowns to quickly assess relative contact, performance      ");
array_files[21]=new Array(0,1,"http://www.callmap.co.uk/lite.htm","2009-03-09","7K","CallMap CRM Solutions: CallMap Lite    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: CallMap Lite CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site Navigation Home Features Services Support Downloads Contacts CallMap Lite free edition CallMap Lite is the free version of the CallMap CRM Solutions Suite – it contains no Ad-ware, Spyware or Trojans – and doesn’t have any restrictions on how long you use it for, or how much information you store in it. CallMap Lite contains a great deal of the functionality of its bigger brother, and is also fully compatible with CallMap – so if you’ve used CallMap Lite for a while and decide you want to upgrade to the full CallMap Suite to implement automated workflow, e-mail or telephony integration, for example, your existing data and processes won’t need to be re-done. CallMap Lite runs on all Windows™ 32-bit platforms – we recommend Windows 2000™, Windows XP™, or Windows Vista™ to get the best out of CallMap Lite. Recommended specifications for CallMap Lite are a Pentium 3 or later class computer, at least 512mb of memory, minimum 25mb of free disk space, and a computer display capable of at least 1,024x768 pixels, in true colour. Please note that, if youre running a Window operating system prior to Windows XP, youll need to download and install Microsofts Data Access Components to be able to run CallMap Lite. The required Data Access Component download is available in the Downloads Section of our Web Site. CallMap Lite for Windows® provides you with the tools to quickly define how any interaction between you and your customer or prospect will take place, and what information will be captured … whether it’s an Outbound Telemarketing Call, an Inbound Customer Service call, or capturing and entering information. CallMap Lite provides features such as: Seamless multi-Campaign and Activity Blending controlled by a comprehensive Security Matrix Automatic ‘database’ creation and management – there’s no requirement to have any knowledge of data systems to use CallMap Lite Data Import tools provid      ");
array_files[22]=new Array(0,1,"http://www.callmap.co.uk/desktop.htm","2009-03-09","8K","CallMap CRM Solutions: Desktop    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Desktop CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts Desktop in action Making a Call Taking an Inbound Call Making an Appointment Using Workspaces More information Desktop Help System Requirements F.A.Q. Start-Up Packages Case Studies CallMap desktop The CallMap Desktop provides you with everything youll need to service contacts with your existing, and new, customers. Fast and easy to use, new users will be up and running on the Desktop in a matter of minutes - keeping your training costs down and your productivity up. Desktop features Seamless management of single or multiple Campaigns, Inbound and Outbound calls, data capture, search and enquiry activity. Microsoft Office™ 2007 style Ribbon Bar provides activity context commands, enhancing ease-of-use. Fully automatic Call-Back Later and Unable to Contact queue handling and notifications. Flexible and easily configurable Sales Pipeline Management, follow-up scheduling and reporting. Multiple user-configurable Workspaces allow you to work the way you want - and with the information thats important to you. Built-in configurable Wallboard with optional details of daily target achievement, activity, pending work and queues. Geographical mapping is supported via web service providers or optional integration with Microsoft™ MapPoint™. Instant, configurable access to detailed contact history, including copies of e-mail and correspondence and fulfilment details. Have full historical information and notes to hand before and during your conversation with your client, prospect or customer. Intelligent and highly flexible scripting engine minimises training requirements and improves consistency of data. Open a web-site, display a document, or even send a training video to an advisor from any point in your script ... back end ‘formulas’ and decision-tree branching provide unparalleled power to the script designer. Provide positive perfo      ");
array_files[23]=new Array(0,1,"http://www.callmap.co.uk/cti.htm","2009-03-09","5K","CallMap CRM Solutions: Voice Recording    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Voice Recording CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts More information System Requirements F.A.Q. Start-Up Packages Case Studies CallMap computer telephony integration CallMap comes supplied with built-in Computer Telephony Integration (CTI). Built-in CTI uses the industry-standard TAPI interface, and provides support for auto-dialled Outbound Calls with progressive dialling capabilities. Inbound call support is also provided, with DNIS/Pilot Number and CLI recognition, allowing for the correct Campaign to be automatically presented and the callers details and history to be displayed (as well as the start of any inbound call handling script youve specified) - before the call is answered. With CTI, each call is fully audited, providing detailed statistics on Pre-Call time, Talk time, Wrap-Up time and Call on Hold time. Telephony Integration features CallMap comes supplied with Telephony Integration as standard (a feature which is usually a high-cost add-on). Desktop Telephony Integration is completely optional - you can use a mix of telephony-enabled and standard Desktops. CallMap Telephony is based on the industry-standard TAPI interface, which supports a wide range of equipment. Depending on the nature of your site installation, CallMap also supports inbound call handling (with optional, configurable call-blending), and CLI Screen-Pop. Configurable progressive and auto-dial is supported ... so when a call is completed, the next record (or pending call-back) is automatically delivered from the calling list, the customer details are loaded, and the relevant telephone number is dialled. CallMap can support a wide range of CTI interfaces and Telephony equipment. Please contact us for more information. CallMap now supports Skype™ clients - and ntegrates with your Skype™ client to make and take calls over VOIP. CTI provides Inbound CLI recognition, auto-dial, and call confe      ");
array_files[24]=new Array(0,1,"http://www.callmap.co.uk/case.htm","2009-03-09","6K","CallMap CRM Solutions: Case Studies    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Case Studies CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site Navigation Home Features Services Support Downloads Contacts CallMap case studies CallMaps combination of power and flexibility gives you the capability to apply your own bespoke solutions, whatever your business process ... Here, we present just a few of the real-world solutions that have been implemented using CallMap. Our growing telemarketing business had outgrown outlook and required a system that where possible fitted with our very specific way of working and allowed us to improve what was a very time consuming performance monitoring system. Brenda and James at CallMap came down to demonstrate the off the shelf version and convinced us that with their help they could tailor it to our needs. Although very skeptical at first I am more than delighted with the result so far. Improvements will continue as we become more familiar with the endless possibilities of this system. The enormous process of building the system up to our needs has been made easier by the ability of Brenda and the team being able to respond so quickly to my constant questions of ‘Can you do this?’ I have yet to have a request turned down although I am still trying! For me the best part is actually finding out just how much of our day to day work that we have completed manually can now be automated, freeing up so much extra time not only with the advisors themselves but with my administration staff. I would have no problem in recommending this product to any other business where telecommunications is an essential part of their business. Marianne Sherlock - MBS Marketing CallMap implementation studies Company A provide a discount fuel purchase service to businesses based on Fuel Cards. They needed a telemarketing/CRM system to replace their existing application, and provide automated management of the business process and reporting clarity … Read more Company B makes telemarketing sales calls to book appoin      ");
array_files[25]=new Array(0,1,"http://www.callmap.co.uk/case4.htm","2009-03-09","6K","CallMap CRM Solutions: Case Study    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Case Study CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site Navigation Home Features Services Support Downloads Contacts CallMap case study the issues This Company works on behalf of a large number of training providers and education authorities, calling companies to find delegates for their courses.As the type and number of delegates required by the training providers varies each month, the agents were either presented with printed list of companies to call, or had to search for companies themselves. This was inefficient, took excessive time and was difficult to manage accurately, and call rates were comparatively low.This situation was exacerbated by the high level of inaccurate and duplicated data in their current system.They needed to improve the quality of the delegates being put forward to ensure they were eligible for the relevant course and also that there was no duplication ... as they currently had a high number of rejections.They also wished to increase their productivity whilst reducing costs. the solution The CallMap CRM Suite was chosen as it not only could address the existing problems, but could also provide additional productivity, reporting clarity and cost-saving features.All data was extracted from the existing system and put through CallMaps in-built data cleansing and de-duplication routines as it was uploaded into the system.A CallMap Extension Application was created to allow the maintenance of the complex business rules surrounding the training providers, courses, and delegate requirements - which varied on a month-by-month basis. Part of this application allowed calling lists to be created based on complex selection criteria.A campaign was built for each training provider containing full scripts for the outbound calls. These scripts were fed by the defined business rules, containing details and information relevant to the courses under discussion during the call ... and a number of checks to ensure the eligibility      ");
array_files[26]=new Array(0,1,"http://www.callmap.co.uk/case3.htm","2009-03-09","7K","CallMap CRM Solutions: Case Study    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Case Study CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site Navigation Home Features Services Support Downloads Contacts CallMap case study the issues The Company worked on behalf of various clients, where each new piece of work required a database to be built to hold the client’s data, and a Campaign program to be created by IT staff to support the calls to be made.Difficulties arose where Client Managers specified requirements to the IT department for Campaign build requirements, often resulting in programs and databases requiring re-worked. This reduced ‘time-to-market’ capability significantly. Also, any subsequent changes or improvements to Campaigns which were requested by their Clients were often difficult and time consuming to implement.Many of their clients required reporting and/or data extracts of daily calling outcomes to be transmitted – this was done manually by IT staff working on the data systems, and was time and resource consuming, and prone to error.Issues were also noted where Clients requested Campaign functionality outwith the ‘norm’ (such as automatic e-mails, SMS messaging, specialised reporting, etc.), as this could not always be implemented by the available IT staff … either expensive contract staff had to be hired, or compromises in functionality were necessary.There was also an issue of scalability of their internal solutions (support for up to 600 concurrent seats was required) as well as their ability to provide flexible integration with their Aspect® telecoms equipment.There were also problems noted with the handling of ‘Inbound Call’ based Campaigns, where a group of agents would be tasked solely to wait for inbound calls … the solution By using CallMap Solutions, this Company not only improved the range of services they could offer their existing and prospective clients, but they were also able to provide fast ‘time-to-market’, not only in creating new Campaigns, but also by being able to react quickly to a      ");
array_files[27]=new Array(0,1,"http://www.callmap.co.uk/case2.htm","2009-03-09","7K","CallMap CRM Solutions: Case Study    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Case Study CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site Navigation Home Features Services Support Downloads Contacts CallMap case study the issues The Company used Microsoft Outlook to book appointments – this provided little scope for preventing double-booking of appointments, and relied heavily on the agents to provide efficient routes for mobile representatives. Also, to ensure territorial bookings, calls had to be segmented to match agents with territories, which involved extra management and reduced efficiency.With the responsibility to ensure that the mobile representative’s route was efficient (or even feasible), the time required for the training of new agents was also becoming an issue.Lack of centralised control made performance reporting difficult to achieve. It was also important to ensure that prospects had understood and agreed to the representative’s call, to avoid wasting time and money. Cancelled and rescheduled appointments were handled on an ad-hoc basis, and often the pertinent information did not reach the mobile representatives properly. the solution The CallMap CRM Suite was chosen as it provides a centrally managed system, automatically providing Agent Performance and Call Quality statistics. The ease of use of the CallMap Desktop and the advanced Scripting engine also reduced training requirements for new agents to a minimum. With data being stored centrally, automatically managed and secured with the CallMap Workflow engine, administration and IT support requirements were dramatically reduced. The CallMap ‘Appointment Maker’ provided several advantages: Each mobile representative was allocated a ‘shared’ calendar within the system. When a prospect was called to arrange an appointment, CallMap automatically selected the correct representative’s Calendar based on the postal code/territory match for the person being called. As an appointment was entered, changed or removed, any other agent currently working on th      ");
array_files[28]=new Array(0,1,"http://www.callmap.co.uk/case1.htm","2009-03-09","6K","CallMap CRM Solutions: Case Study    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Case Study CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site Navigation Home Features Services Support Downloads Contacts CallMap case study the issues The company’s existing application was comparatively old and was run stand-alone on each workstation, allowing any prospect company to be recorded and called by several different representatives. This also prevented any possibility of centralised management or statistical analysis/performance reporting.A secondary problem encountered was the unreliability of the existing application, which often aborted mid-call.The existing software did not lend itself easily to the tracking of prospects, so caused the representatives to resort to employ inefficient (and unmanaged) written lists. This resulted in many calls either being followed up late, or even not being followed up at all.It was the individual representative’s responsibility to send out applications by post and email, which proved to be both time-consuming and resulted in the correspondence not conforming to any standard. the solution The CallMap CRM Suite was chosen as it provides a centralised repository for the data whilst allowing the representatives to retain ‘ownership’ of prospects. It also provided a robust and reliable platform, which the agents found easy to use.The data from the existing applications was extracted and de-duplicated, using built-in data cleansing capabilities, during the upload into the CallMap repository - and the relevant representatives’ ‘ownership’ assigned. This removed the opportunity of more than one representative contacting an individual company ... this situation had happened frequently in the past, and reflected badly on the Company.The CallMap scripting engine was employed to create a call flow for each process ... as a prospect progressed from the sending an application form, through credit control, to courtesy calls after an account was created. The CallMap Call-Back notification function featured       ");
array_files[29]=new Array(0,1,"http://www.callmap.co.uk/campaign.htm","2009-03-09","8K","CallMap CRM Solutions: Campaign Manager    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Campaign Manager CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts Campaign in action Creating a Campaign Scripts & Call-Flow Importing Client Data Using our new Script Formatting & Formulas Our new Outbound Call More information Campaign Tutorial Campaign Help System Requirements F.A.Q. Start-Up Packages Case Studies CallMap campaign manager The CallMap Campaign Manager provides an easy, fast and flexible way to build and maintain your campaigns and business processes. The graphical Call Flow designer provides fast time-to-market when it counts - combined with comprehensive and powerful features covering a host of campaign and scripting scenarios. Whether its multi-campaign telemarketing or in-house CRM, Campaign Manager provides a host of intelligently linked tools to speed build and deployment. Campaign Manager features Unique, powerful and intelligent tool for creating new campaigns, and amending existing ones - you can literally set up a new campaign from scratch, and deploy it live into the call-centre in a matter of minutes. You can create a new campaign using the system defaults youve defined, or copy a similar campaign and quickly amend it to suit. Use a vast array of options to control exactly how your campaign will operate – the Campaign Manager intelligently links related options to speed campaign build time. Control marketing and media sources for your campaign, complete with individual cut-on and cut-off dates, and optional client reference coding structure. Define data import options – generate user-defined reference numbers, or use your client’s; automatically create your calling lists as your data loads and optionally clean, de-duplicate and case process import data; luhn check imported payment cards, and use optional encrypted storage; validate telephone numbers – land lines, mobiles and international. Any import data that fails your checks is sent to exception r      ");
array_files[30]=new Array(0,1,"http://www.callmap.co.uk/callwatch.htm","2009-03-09","6K","CallMap CRM Solutions: CallWatch    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: CallWatch CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site navigation Home Features Services Support Downloads Contacts More information CallWatch in Action CallWatch Help System Requirements F.A.Q. Start-Up Packages Case Studies CallMap callwatch With CallMap CallWatch Real-Time Monitoring, you can see whats going on in your Contact Centre - as it happens. Monitor a campaign, a team, an individual advisor. Compare performance. Use advisor photos, alarms, and state monitoring - instantly drill-down on any activity, to see exactly what your Advisors been doing, and monitor their performance against targets youve set ... over any period of time you choose. CallWatch features CallWatch provides a graphical view of activity in your call-centre, as it happens - with instantaneous feedback on who’s doing what, and how long they’ve been doing it for. View advisors working on any particular campaign or campaign group, or restrict the view to a particular team. Set start-up defaults for a specific Team or Group. Immediately compare performance statistics between teams or individual advisors – use CallWatch ‘QuickFilters’ to create detailed performance comparisons for today, yesterday, week to date, month to date, etc. Easily configure your reports to suit the terminology of your business, and the performance statistics that are most important to you. Record periods of activity and save them for playback later. Any recording you make can be filtered using CallWatch tools to watch a specific campaign, or team. Use photographs to speed identification. Set user configurable alarms to notify you (and optionally, your advisor) when any calling activity, or section of normal advisor activity is taking longer than normal. You can even get CallWatch to automatically send a non-obtrusive message to your Advisor when they trigger an alarm. Drill down on advisor activity – view selected activity history at transaction level, or summarised. Set up, preview and       ");
array_files[31]=new Array(0,1,"http://www.callmap.co.uk/action.htm","2009-03-09","7K","CallMap CRM Solutions: CallMap in Action    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: CallMap in Action CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts Site Navigation Home Features Services Support Downloads Contacts These demonstrations require Adobe® Flash Player - if you need to install it, you can get it here. CallMap in action Watch our demonstrations of CallMap in action. Select one of the demonstrations from the list to see what just what CallMap could do for you - and just how easy it is to use ... If youve any questions on any of our short demonstrations, or would like us to post an example of a particular function, just get in touch. the CallMap desktop Making a Call Here we use the CallMap Desktop to make an Outbound call from our Calling List. Taking an Inbound Call Taking an inbound call, identifying the Caller and making an appointment. Making an Appointment Making an Appointment using shared Campaign Diaries. Using Workspaces Multiple Workspaces on the CallMap Desktop. campaign management In this series of demonstrations, well create a new Marketing Campaign from scratch, design our call-flow, import our Clients data, and start making calls - all in a matter of minutes ... Creating a New Campaign Creating a new Campaign using the CallMap Campaign Manager. Creating a Script for our New Campaign Here we create an Outbound Call script and Call-Flow for the new Campaign weve just created. Importing Client Data into our New Campaign In this demonstration, well import Client Data from an Excel CSV file into our new Campaign using the CallMap Import File Processor and Workflow engine. Making a Call on our New Script Here, well make some outbound calls on our New Marketing Campaign using the call-flow weve just created. Finalising our New Campaign, and adding an automatic E-mail formula Well tidy up our new Campaign, and add a formula to send a formatted e-mail from our Script. Making an Outbound Call with our finalised Marketing Campaign Here well make an Outbound Call to see our changes, and send our Survey e-mail dir      ");
array_files[32]=new Array(0,1,"http://www.callmap.co.uk/demosm.htm","2008-07-31","2K","CallMap CRM Solutions: Demonstration    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Demonstration CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts © 2008 iSYS Systems Integration Home| SiteMap|     ");
array_files[33]=new Array(0,1,"http://www.callmap.co.uk/demoscript.htm","2008-07-31","2K","CallMap CRM Solutions: Demonstration    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Demonstration CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts © 2008 iSYS Systems Integration Home| SiteMap|     ");
array_files[34]=new Array(0,1,"http://www.callmap.co.uk/demoqs.htm","2008-07-31","2K","CallMap CRM Solutions: Demonstration    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Demonstration CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts © 2008 iSYS Systems Integration Home| SiteMap|     ");
array_files[35]=new Array(0,1,"http://www.callmap.co.uk/demonewcall.htm","2008-07-31","2K","CallMap CRM Solutions: Demonstration    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Demonstration CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts © 2008 iSYS Systems Integration Home| SiteMap|     ");
array_files[36]=new Array(0,1,"http://www.callmap.co.uk/demofimport.htm","2008-07-31","2K","CallMap CRM Solutions: Demonstration    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Demonstration CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts © 2008 iSYS Systems Integration Home| SiteMap|     ");
array_files[37]=new Array(0,1,"http://www.callmap.co.uk/demodtws.htm","2008-07-31","2K","CallMap CRM Solutions: Demonstration    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Demonstration CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts © 2008 iSYS Systems Integration Home| SiteMap|     ");
array_files[38]=new Array(0,1,"http://www.callmap.co.uk/demodtin.htm","2008-07-31","2K","CallMap CRM Solutions: Demonstration    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Demonstration CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts © 2008 iSYS Systems Integration Home| SiteMap|     ");
array_files[39]=new Array(0,1,"http://www.callmap.co.uk/demodtfin.htm","2008-07-31","2K","CallMap CRM Solutions: Demonstration    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Demonstration CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts © 2008 iSYS Systems Integration Home| SiteMap|     ");
array_files[40]=new Array(0,1,"http://www.callmap.co.uk/demodtappt.htm","2008-07-31","2K","CallMap CRM Solutions: Demonstration    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Demonstration CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts © 2008 iSYS Systems Integration Home| SiteMap|     ");
array_files[41]=new Array(0,1,"http://www.callmap.co.uk/demodt.htm","2008-07-31","2K","CallMap CRM Solutions: Demonstration    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Demonstration CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts © 2008 iSYS Systems Integration Home| SiteMap|     ");
array_files[42]=new Array(0,1,"http://www.callmap.co.uk/democw.htm","2008-07-31","2K","CallMap CRM Solutions: Demonstration    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Demonstration CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts © 2008 iSYS Systems Integration Home| SiteMap|     ");
array_files[43]=new Array(0,1,"http://www.callmap.co.uk/democmedit.htm","2008-07-31","2K","CallMap CRM Solutions: Demonstration    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Demonstration CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts © 2008 iSYS Systems Integration Home| SiteMap|     ");
array_files[44]=new Array(0,1,"http://www.callmap.co.uk/democm.htm","2008-07-31","2K","CallMap CRM Solutions: Demonstration    ","CRM, software, contact centre, free software, call centre, call flow, scripting, contact centre software, crm solution software, metrics, telemarketing, telephony, cti, voice recording, workflow, automation, sales pipeline     ","CallMap CRM Software provides a powerful and scalable, simple to use and cost effective solution to all your customer relationship management requirements.     "," CallMap CRM Solutions: Demonstration CallMap CRM Rediscover your contact centre Home Features Services Support Downloads Contacts © 2008 iSYS Systems Integration Home| SiteMap|     ");
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