CallMap system manager
The CallMap System Manager provides a flexible, powerful set of tools to allow you to maintain the business information that drives your contact centre and business processes.
The comprehensive and dynamic security matrix lets you define just what your users have access to within the system.
System Manager features
- Powerful, yet simple-to-use repository for system information. Dynamically alter parameters that drive your business. User configurable displays of information can be previewed and then printed to suit.
- Maintain user account information with security templates, and optional detailed individual profiles governing access to system data.
- Dynamically maintain teams and security groupings governing permissions to campaigns and workflow queues.
- Configure system default ‘wrap’ (call outcome) behaviour, pre-defined lists for data input consolidation, set up labels and descriptions used throughout the system to suit the terminology in your business.
- Set up client and sub-client relationship structures, campaign groups and types for report breakdown and consolidation.
- Administer currency rates, payment cards and payment processor merchant numbers – set up standard and customised instalment plans.
- Maintain detailed information on order processing/fulfilment stock, including adjustments and detailed stock movement transaction history.
- Set up fulfilment packs, picking lists and fulfilment control parameters.
- Administer telecoms provider call charges for the provision of call-costs reporting.
- Maintain system reports – CallMap uses the Crystal ReportsŪ reporting engine from Business Objects™, so new reports can be added easily to the system, as and when required.
- Set up and maintain campaign ‘statistic pointers’ (the building blocks of campaign call data segmentation and reporting for you and your clients).